Last updated: 1 September 2026

TERMS AND CONDITIONS OF THE ONLINE STORE

ligaskrakow.com

Ligas Krakow Sp. z o.o.

A contract between the Buyer and the Seller may be concluded in two ways.

Before placing an order, the Buyer has the right to negotiate any provisions of the contract with the Seller, including provisions amending the terms and conditions below. Such negotiations should be conducted in writing and addressed to the Seller's address (Ligas Krakow Sp. z o.o., ul. Lipowa 3D, 30-702 Kraków).

If the Buyer chooses not to conclude the contract by way of individual negotiations, the terms and conditions below and the applicable provisions of law shall apply.

§1 Definitions

Personal Data Controller:
Ligas Krakow Sp. z o.o.
ul. Lipowa 3D
30-702 Kraków
NIP (Tax ID): 6793278212
REGON: 526544342

Postal address – first name and surname or the name of an institution, location within a locality (for localities divided into streets: street, building number, apartment or unit number; for localities not divided into streets: name of the locality and property number), postcode, and locality.

Complaints address:
Ligas Krakow Sp. z o.o.
ul. Lipowa 3D
30-702 Kraków

Delivery price list – available in the Shipping and Returns tab.

Contact details:
Ligas Krakow Sp. z o.o.
ul. Lipowa 3D
30-702 Kraków
e-mail: contact@ligaskrakow.com
tel. +48 666 013 308

Personal data – any information relating to an identified or identifiable natural person. Information is not regarded as enabling a person's identity to be determined if doing so would require excessive cost, time or effort.

Sensitive data – personal data containing information about racial or ethnic origin, political opinions, religious or philosophical beliefs, religious, party or trade union affiliation, as well as data concerning health, genetic code, addictions, sex life, convictions, penal rulings and criminal fines, and other rulings issued in judicial or administrative proceedings.

Delivery – the type of carriage service, together with the carrier and cost, listed in the delivery price list available at ligaskrakow.com.

Proof of purchase – an invoice, bill or receipt issued in accordance with the Ustawa o podatku od towarów i usług of 11 March 2004 (Polish VAT Act), as amended, and other applicable provisions of law.

Product page – a single subpage of the store containing information about a single product.

Client – an adult natural person with full legal capacity, a legal person, or an organisational unit without legal personality but with legal capacity, making a purchase from the Seller that is directly connected with its business or professional activity.

Civil Code – the ustawa Kodeks cywilny of 23 April 1964 (Polish Civil Code), as amended.

Code of good practice – a set of rules of conduct, in particular ethical and professional standards, referred to in art. 2 pkt 5 of the Ustawa o przeciwdziałaniu nieuczciwym praktykom rynkowym of 23 August 2007 (Polish Act on Counteracting Unfair Market Practices), as amended.

Consumer – an adult natural person with full legal capacity making a purchase from the Seller that is not directly connected with their business or professional activity.

Cart – a list of products compiled from the products offered in the store on the basis of the Buyer's choices.

Buyer – both the Consumer and the Client.

Place of delivery – the postal address or collection point indicated in the order by the Buyer.

Moment of delivery – the moment at which the Buyer, or a third party indicated by the Buyer for collection, takes possession of the item.

Payment – the method of paying for the subject of the contract and delivery, listed at ligaskrakow.com.

Authorised entity – an entity authorised to carry out out-of-court resolution of consumer disputes within the meaning of the ustawa o pozasądowym rozwiązywaniu sporów konsumenckich of 23 September 2016 (Polish Act on Out-of-Court Resolution of Consumer Disputes), as amended.

Privacy policy – the rules governing the processing of Buyers' personal data by the Personal Data Controller, the Buyers' rights and the Data Controller's obligations, available at ligaskrakow.com.

Consumer Law – the ustawa o prawach konsumenta of 30 May 2014 (Polish Consumer Rights Act).

Product – the minimum and indivisible quantity of items that may be the subject of an order and which is stated in the Seller's store as the unit of measure used to state its price (price/unit).

Subject of the contract – the products and delivery that are the subject of the contract.

Subject of performance – the subject of the contract.

Collection point – a place of delivery that is not a postal address, listed in the list made available by the Seller in the store.

GDPR (RODO) – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Item – a movable item that may be or is the subject of a contract.

Store – the online service available at ligaskrakow.com, through which the Buyer may place an order.

Seller:
Ligas Krakow Sp. z o.o.
ul. Lipowa 3D
30-702 Kraków
NIP (Tax ID): 6793278212
REGON: 526544342
KRS: 0001061403 — Sąd Rejonowy dla Krakowa-Śródmieścia w Krakowie, XI Wydział Gospodarczy KRS (District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register)
Share capital: PLN 5,000
tel. +48 666 013 308
e-mail: contact@ligaskrakow.com

System – a set of cooperating IT devices and software that ensures the processing and storage, as well as the sending and receiving, of data via telecommunications networks, commonly referred to as the Internet.

Fulfilment time – the number of hours or business days stated on the product page.

Contract – a contract concluded away from business premises or at a distance within the meaning of the Ustawa o prawach konsumenta of 30 May 2014 (Polish Consumer Rights Act) in the case of Consumers, and a contract of sale within the meaning of art. 535 of the ustawa Kodeks cywilny of 23 April 1964 (Polish Civil Code) in the case of Buyers.

Order – the Buyer's declaration of intent submitted via the store or the chat assistant, unambiguously specifying: the type and quantity of products; the type of delivery; the type of payment; the place of delivery; the Buyer's details — and aimed directly at the conclusion of a contract between the Buyer and the Seller.

§2 General terms

The contract is concluded in Polish, in accordance with Polish law and these terms and conditions.

The place of delivery may be located within the territory of the Republic of Poland or in another country covered by the delivery price list (European Union countries, the United Kingdom, the United States, Canada and the other countries indicated in the Shipping tab).

The Seller is obliged and undertakes to provide services and deliver items free from defects and in conformity with the contract.

All prices quoted by the Seller are expressed in Polish currency and are gross prices (inclusive of VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.

All time limits are calculated in accordance with art. 111 of the Kodeks cywilny (Polish Civil Code), i.e. a time limit expressed in days ends upon the lapse of its last day, and if the beginning of a time limit expressed in days is a certain event, the day on which that event occurred is not taken into account when calculating the time limit.

Confirmation, disclosure, recording and securing of all material provisions of the contract, for the purpose of future access to this information, takes place in the form of a confirmation of the conclusion of the contract sent to the indicated e-mail address, containing: an order summary, information about the right of withdrawal, a model withdrawal form, and links to the current terms and conditions and the privacy policy.

The Seller provides information about guarantees known to it that have been granted by third parties for products available in the store.

The Seller does not charge any fees for communication with it using means of distance communication, and the Buyer will bear the costs of such communication in the amount resulting from the contract the Buyer has concluded with the third party providing them with the specific service enabling distance communication.

The Seller adheres to the code of good practice.

The Buyer is obliged to:

• refrain from providing or transmitting content prohibited by law, e.g. content that promotes violence, is defamatory, or infringes personal rights and other rights of third parties;
• use the store in a manner that does not interfere with its operation;
• refrain from actions such as sending or posting unsolicited commercial information (spam) within the store;
• use the store in a manner that is not burdensome for other Buyers or for the Seller;
• use any content posted within the store solely for their own personal use;
• use the store in a manner consistent with the law in force in the territory of the Republic of Poland, the provisions of these terms and conditions, and the general principles of netiquette.

§3 Conclusion and performance of the contract

Orders can be placed 24 hours a day.

In order to place an order, the Buyer should perform at least the following actions:

• adding a product to the cart;
• choosing the type of delivery;
• choosing the type of payment;
• choosing the place of delivery;
• placing the order in the store by using the “Kupuję i płacę” (“I buy and pay”) button.

The contract with a Consumer is concluded at the moment the order is placed.

Payment for the order is made at the moment it is placed, via the payment methods made available at the Store checkout (including Shopify Payments and Klarna). Fulfilment of a Consumer's order begins once the payment has been credited to the Seller's account.

The contract with a Client is concluded at the moment the order is accepted by the Seller, of which the Seller informs the Client within 48 hours of the order being placed.

Fulfilment of a Client's order takes place after the contract has been concluded and the payment has been credited to the Seller's account. Out of care for the environment, and to confirm completion of the transaction, the Buyer receives proof of purchase in electronic form.

The subject of the contract is dispatched within the time stated on the product page and, for orders consisting of multiple products, within the longest of the times stated on the product pages. This period begins to run at the moment order fulfilment commences.

For products marked as pre-order, including the CARIBBEAN PRE-ORDER line and colour variants marked as pre-order, the dispatch date is indicated on the product page; payment is taken at the moment the order is placed, and the Consumer retains the right to withdraw from the contract on general terms.

The purchased subject of the contract is sent, together with the sales document chosen by the Buyer, using the delivery method chosen by the Buyer, to the place of delivery indicated by the Buyer in the order.

§3a Orders placed via the chat assistant

An order may also be placed via the chat assistant available in the Store. The Buyer is informed that they are talking to an artificial intelligence system.

On the basis of the conversation, the assistant prepares the order and sends the Buyer, to the e-mail address provided, an order summary (products, total price, delivery costs) together with a payment link. The contract is concluded at the moment the Buyer pays for the order.

The remaining provisions of these terms and conditions, including the provisions on the right of withdrawal and on liability for the conformity of the goods with the contract, apply to orders placed via the chat assistant.

§4 Right of withdrawal

Pursuant to art. 27 of the Prawo konsumenckie (Polish Consumer Rights Act), the Consumer has the right to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in art. 33 and art. 34 of the Prawo konsumenckie.

The period for withdrawal from a distance contract is 14 days from the moment of delivery of the item, and to meet the deadline it is sufficient to send the declaration before its expiry.

The Consumer may submit the declaration of withdrawal from the contract on the form constituting Annex no. 2 to the Prawo konsumenckie (Polish Consumer Rights Act), or in another form consistent with that Act.

The Seller will promptly confirm to the Consumer, by e-mail, receipt of the declaration of withdrawal from the contract.

In the event of withdrawal from the contract, the contract is deemed not to have been concluded.

The Consumer is obliged to return the item to the Seller immediately, but no later than 14 days from the day on which they withdrew from the contract. To meet the deadline it is sufficient to send the item back before its expiry.

The Consumer sends back the items covered by the contract from which they have withdrawn at their own cost.

The Consumer is liable for any diminution in the value of the item that is the subject of the contract resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

The Seller shall promptly, and no later than within 14 days of receiving the Consumer's declaration of withdrawal from the contract, refund to the Consumer all payments made by the Consumer, including the costs of delivering the item to the Consumer; if the Consumer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller will not refund the additional costs to the Consumer, in accordance with art. 33 of the Prawo konsumenckie (Polish Consumer Rights Act).

The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for them.

The Seller may withhold the refund of payment received from the Consumer until it has received the item back or until the Consumer has provided proof of having sent it back, whichever occurs first.

In accordance with art. 38 of the Prawo konsumenckie (Polish Consumer Rights Act), the Consumer does not have the right to withdraw from a contract:

• in which the subject of performance is an item delivered in sealed packaging which, once the packaging has been opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
• in which the subject of performance consists of items which, after delivery, are by their nature inseparably combined with other items.

The right of withdrawal from the contract is available to the Consumer in full also with respect to products ordered on pre-order, including products from the CARIBBEAN PRE-ORDER line — these products are goods in standard sizes and do not constitute non-prefabricated items as referred to in art. 38 pkt 3 of the Prawo konsumenckie (Polish Consumer Rights Act).

§5 Liability for conformity of the goods with the contract

Towards Consumers, and towards natural persons concluding a contract directly connected with their business activity where it follows from the content of the contract that it is not of a professional nature for those persons (art. 7aa of the Prawo konsumenckie — Polish Consumer Rights Act), the Seller is liable for any lack of conformity of the goods with the contract on the terms set out in Chapter 5a of the Prawo konsumenckie (art. 43a–43g). The provisions of the Kodeks cywilny (Polish Civil Code) on statutory warranty (rękojmia) do not apply to contracts with these persons. The provisions of this section concerning the Consumer apply accordingly to the natural person referred to in art. 7aa of the Prawo konsumenckie.

The Seller is liable for a lack of conformity of the goods with the contract existing at the time of their delivery and revealed within two years of that time. It is presumed that a lack of conformity of the goods with the contract which became apparent before the expiry of two years from delivery of the goods existed at the time of their delivery, unless it is proven otherwise or unless this presumption cannot be reconciled with the specific nature of the goods or the nature of the lack of conformity.

If the goods are not in conformity with the contract, the Consumer may demand their repair or replacement. The Seller may carry out a replacement where the Consumer demands repair, or the Seller may carry out a repair where the Consumer demands replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. Repair or replacement takes place within a reasonable time from the moment the Seller is informed of the lack of conformity and without excessive inconvenience to the Consumer; the costs of repair or replacement, including in particular the costs of collecting the goods and sending them back, are borne by the Seller.

The Consumer may submit a declaration of price reduction or of withdrawal from the contract where: the Seller has refused to bring the goods into conformity with the contract or has failed to bring the goods into conformity with the contract; the lack of conformity of the goods with the contract persists even though the Seller has attempted to bring the goods into conformity with the contract; the lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without first demanding repair or replacement; it is clear from the Seller's statement or the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.

The Consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.

Complaints may be submitted by e-mail to contact@ligaskrakow.com or in writing to the complaints address. The Seller will respond to a complaint within 14 days of receiving it.

In the event of effective withdrawal from the contract due to a lack of conformity of the goods with the contract, the Consumer returns the goods to the Seller at the Seller's expense, and the Seller refunds the price promptly, no later than within 14 days of receiving the goods or proof of their return. Amounts due as a result of a price reduction are refunded by the Seller promptly, no later than within 14 days of receiving the Consumer's declaration of price reduction.

Towards Clients who are not persons referred to in art. 7aa of the Prawo konsumenckie (Polish Consumer Rights Act), the Seller excludes liability under statutory warranty (rękojmia) pursuant to art. 558 § 1 of the Kodeks cywilny (Polish Civil Code).

§6 Privacy policy and personal data security

The Personal Data Controller is responsible for the lawful processing of personal data, and for the rules of collecting, processing and storing personal data, as well as the Buyer's rights related to their personal data.

The Personal Data Controller processes Buyers' personal data on the basis of consent and in connection with the Seller's legitimate interests.

The Personal Data Controller collects and processes personal data solely to the extent justified by a contractual or legal obligation.

The Buyer's consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.

The following personal data is collected for the purpose of fulfilling the Buyer's order:

• postal address – necessary for issuing the proof of purchase;
• place of delivery – necessary for addressing the shipment;
• e-mail – necessary for communication related to order fulfilment;
• phone number – necessary where certain delivery methods are chosen.

Detailed arrangements for the protection of personal data are set out in the privacy policy available at ligaskrakow.com.

§7 Promotional codes

We offer our customers promotional codes through the Newsletters we send and through marketing campaigns on the ligaskrakow.com website. Each code has its own separate terms of use (duration, discount amount, etc.).

General rules for using discount codes:

• Discount codes cannot be combined with other promotions, discounts or special offers.
• To obtain the discount, enter the promotional code in the designated field when completing your order on ligaskrakow.com.

If you experience any problems when entering a code, please contact our Customer Service Department by e-mail: contact@ligaskrakow.com.

§7a Product reviews

Product reviews published in the Store are collected via the Okendo service. The Seller ensures that published reviews come from consumers who have actually purchased or used the product concerned — invitations to leave a review are sent to customers after a completed purchase, and reviews verified in this way are marked as coming from a verified purchase. The Seller does not post, or commission the posting of, false reviews and does not modify the content of customer reviews.

§8 Final provisions

None of the provisions of these terms and conditions is intended to infringe the Buyer's rights. Nor may they be interpreted in such a way, since in the event of any part of these terms and conditions being inconsistent with applicable law, the Seller declares its absolute compliance with, and application of, that law in place of the challenged provision of the terms and conditions.

Registered Buyers will be notified by e-mail (to the e-mail address indicated at registration or when placing an order) of any amendments to the terms and conditions and their scope. The notification will be sent at least 30 days before the new terms and conditions enter into force. Amendments will be introduced in order to bring the terms and conditions into line with the applicable legal framework.

The current version of the terms and conditions is always available to the Buyer in the terms and conditions tab on ligaskrakow.com.

In matters not regulated by these terms and conditions, the relevant applicable legal provisions apply. The Consumer may use out-of-court methods of handling complaints and pursuing claims, including mediation or the permanent arbitration court at the Małopolski Wojewódzki Inspektor Inspekcji Handlowej in Kraków (Małopolska Provincial Inspector of Trade Inspection), as well as the free assistance of district (municipal) consumer ombudsmen; detailed information is available at www.uokik.gov.pl. The Seller declares its intention, and gives its consent, to resolve consumer disputes out of court.

As a last resort, the matter will be decided by the court having territorial and subject-matter jurisdiction.

§9 Personal data and cookies

The rules for the processing of personal data and the use of cookies are set out in the Privacy Policy available at ligaskrakow.com.