Terms of service

Terms and Conditions

The conclusion of an agreement between the Buyer and the Seller may occur in two ways.
The Buyer has the right to negotiate all provisions of the agreement with the Seller before placing an order, including amendments to the terms outlined in this regulation. These negotiations should be conducted in writing and addressed to the Seller at Ligas Krakow Sp. Z o.o., ul. Lipowa 3D, 30-702 Kraków. If the Buyer opts out of concluding the agreement through individual negotiations, the following terms and applicable legal provisions shall apply.

1. Definitions

Data Controller:
Ligas Krakow Sp. Z o.o.
Ul. Lipowa 3D
30-702 Kraków
NIP: 6793278212
REGON: 526544342

Postal Address: The name and surname or name of the institution, location within the town (in case of towns divided into streets: street, building number, apartment or premises number; in case of towns not divided into streets: town name and property number), postal code, and town.

Complaints Address:
Ligas Krakow Sp. Z o.o.
Ul. Lipowa 3D
30-702 Kraków

The delivery price list is available under the "Shipping and Returns" tab.
Contact Details:
Ligas Krakow Sp. Z o.o.
Ul. Lipowa 3D
30-702 Kraków
Email: contact@ligaskrakow.com

Personal Data: Any information concerning an identified or identifiable natural person. Information is not considered to enable identification if it would require excessive costs, time, or effort.
Sensitive Data: Personal data containing information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, as well as data on health, genetic code, addictions, sexual life, convictions, penalties, fines, and other judgments issued in judicial or administrative proceedings.
Delivery: A type of transport service, including the carrier and cost, listed in the delivery price list available at https://ligaskrakow.com.
Proof of Purchase: An invoice, receipt, or receipt issued in accordance with the Value Added Tax Act of March 11, 2004, as amended, and other applicable legal provisions.
Product Card: A single shop page containing information about an individual product.
Customer: A natural person over 18 with full legal capacity, a legal person, or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to their business or professional activity.
Civil Code: The Civil Code Act of April 23, 1964, as amended.
Code of Good Practice: A set of conduct principles, particularly ethical and professional norms, as defined in Article 2(5) of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.
Consumer: A natural person over 18 with full legal capacity, making a purchase from the Seller not directly related to their business or professional activity.
Cart: A list of products compiled from those offered in the shop based on the Buyer’s selections.
Buyer: Both the Consumer and the Customer.
Place of Delivery: The postal address or pickup point indicated in the order by the Buyer.
Moment of Delivery: The moment when the Buyer or a third party designated by them takes possession of the item.
ODR Online Platform: The EU online dispute resolution platform operating under Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, on online consumer dispute resolution, available at https://webgate.ec.europa.eu/odr.
Payment: The method of payment for the subject of the agreement and delivery, listed at https://ligaskrakow.com.
Authorized Entity: An entity authorized to resolve consumer disputes out of court under the Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016, as amended.
Privacy Policy: The rules for processing Buyers’ personal data by the Data Controller, the rights of Buyers, and the obligations of the Data Controller, available at https://ligaskrakow.com.
Consumer Rights Act: The Act on Consumer Rights of May 30, 2014.
Product: The minimum indivisible quantity of an item that can be the subject of an order, as specified in the Seller’s shop as a unit of measure for its price (price/unit).
Subject of the Agreement: The products and delivery that are the subject of the agreement.
Subject of Performance: The subject of the agreement.
Pickup Point: A place of delivery that is not a postal address, listed in the summary provided by the Seller in the shop.
UOKiK Register: The register of authorized entities maintained by the Office of Competition and Consumer Protection under the Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016, as amended, available at https://uokik.gov.pl/rejestr_podmiot_uprawnionych.php.
GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Item: A movable item that may be or is the subject of an agreement.
Shop: The online service available at ligaskrakow.com, through which the Buyer can place an order.
Seller:
Ligas Krakow Sp. Z o.o.
Ul. Lipowa 3D
30-702 Kraków
NIP: 6793278212
REGON: 526544342
Registered and visible in the CEIDG register at: BANK ACCOUNT: 37 1140 2004 0000 3002 8423 7827
System: A set of cooperating IT devices and software ensuring data processing, storage, sending, and receiving via telecommunication networks using the appropriate end device, commonly known as the Internet.
Delivery Time: The number of hours or working days specified on the product card.
Agreement: An agreement concluded outside the business premises or at a distance within the meaning of the Consumer Rights Act of May 30, 2014, for Consumers, and a sales agreement within the meaning of Article 535 of the Civil Code of April 23, 1964, for Buyers.
Defect: Both a physical and legal defect.
Physical Defect: Non-conformity of the sold item with the agreement, particularly if the item:

• Lacks properties that an item of that kind should have based on the purpose specified in the agreement or resulting from circumstances or intended use;
• Lacks properties assured by the Seller to the Consumer;
• Is unfit for the purpose informed to the Seller at the time of concluding the agreement, unless the Seller objected to such use;
• Was delivered to the Consumer in an incomplete state;
• In case of improper installation or activation, if performed by the Seller or a third party for whom the Seller is responsible, or by the Consumer following the Seller’s instructions;
• Lacks properties assured by the manufacturer, their representative, or the person introducing the item into commerce, unless the Seller was unaware or could not reasonably have known of these assurances, or they did not influence the Consumer’s decision, or their content was corrected before the agreement.
  Legal Defect: A situation where the sold item is owned by a third party or encumbered by a third party’s right, or where limitations on use or disposal result from a decision or ruling of a competent authority.
  Order: The Buyer’s declaration of intent submitted via the shop, specifying unambiguously: the type and quantity of products, type of delivery, type of payment, place of delivery, Buyer’s data, and aiming directly to conclude an agreement between the Buyer and the Seller.
  When measuring footwear, please exercise caution and report any potential defects you notice. Returned products containing unreported damage will not be accepted as full-value returns.

2. General Conditions

The agreement is concluded in Polish, in accordance with Polish law and this regulation.
The place of delivery must be located within the territory of the Republic of Poland.
The Seller is obliged to provide services and deliver items free of defects.
All prices quoted by the Seller are in Polish currency and are gross prices (including VAT). Product prices do not include delivery costs, which are specified in the delivery price list.
All deadlines are calculated in accordance with Article 111 of the Civil Code, meaning a deadline set in days ends on the last day, and if the start of a deadline set in days is a specific event, the day of that event is not included in the calculation.
Confirmation, provision, preservation, and securing of all essential agreement provisions for future access are ensured as follows:

• Order confirmation sent to the provided email address, including the order, pro forma invoice, information on the right to withdraw, this regulation in PDF, a withdrawal form template in PDF, and links to download the regulation and withdrawal form;
• Inclusion with the fulfilled order, sent to the indicated place of delivery, of printed: proof of purchase, information on the right to withdraw, this regulation, and a withdrawal form template.
  The Seller informs about any known guarantees provided by third parties for products in the shop.
  The Seller does not charge for communication using remote means, and the Buyer will bear costs in accordance with the agreement with the third party providing the remote communication service.
  The Seller ensures the proper functioning of the shop in the following browsers: IE version 7 or later, FireFox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with the latest JAVA and FLASH versions installed, on screens with a horizontal resolution above 1024 px. The use of third-party software affecting browser functionality may impact the shop’s correct display; to ensure full functionality of ligaskrakow.com, such software should be disabled.
  The Buyer may opt to have their data saved by the shop to facilitate future orders. To do so, the Buyer should provide a login and password to access their account. The login and password are chosen by the Buyer, who is obliged to keep them confidential and protect them from unauthorized access by third parties. The Buyer can view, correct, update, or delete their account in the shop at any time.
  The Seller adheres to the code of good practice.
  The Buyer is obliged to:
• Not provide or transmit content prohibited by law, e.g., content promoting violence, defamatory, or infringing on the personal rights and other rights of third parties;
• Use the shop in a way that does not disrupt its operation, particularly through specific software or devices;
• Not engage in actions such as sending or placing unsolicited commercial information (spam) within the shop;
• Use the shop in a manner not burdensome to other Buyers or the Seller;
• Use content posted on the shop solely for personal use;
• Use the shop in accordance with Polish law, this regulation, and general netiquette principles.

3. Conclusion of Agreement and Fulfillment

Orders can be placed 24 hours a day.
To place an order, the Buyer should perform at least the following steps, some of which may be repeated:

• Add a product to the cart;
• Select the type of delivery;
• Select the type of payment;
• Select the place of delivery;
• Place the order in the shop by using the “Buy and Pay” button.
  The agreement with a Consumer is concluded upon placing the order.
  Fulfillment of a Consumer’s cash-on-delivery order occurs immediately, while fulfillment of an order paid by bank transfer or electronic payment system occurs after the Consumer’s payment is credited to the Seller’s account, which should happen within 30 days from the order, unless the Consumer was unable to fulfill the obligation through no fault of their own and informed the Seller accordingly.
  The agreement with a Customer is concluded upon the Seller’s acceptance of the order, which the Seller notifies the Customer of within 48 hours of the order.
  Fulfillment of a Customer’s cash-on-delivery order occurs immediately after the agreement, while fulfillment of an order paid by bank transfer or electronic payment system occurs after the agreement and crediting of the Customer’s payment to the Seller’s account. For environmental reasons and to confirm the transaction, the Customer receives an electronic receipt from the Seller.
  Fulfillment of a Customer’s order may be conditional on payment of the full or partial value of the order, obtaining a credit limit at least equal to the order value, or the Seller’s consent to send the order cash-on-delivery.
  The subject of the agreement is sent within the timeframe specified on the product card, and for orders with multiple products, within the longest timeframe indicated on the product cards. The deadline begins upon order fulfillment.
  The purchased subject of the agreement, along with the Buyer’s chosen proof of purchase, is sent via the Buyer’s chosen delivery method to the indicated place of delivery, including the attachments mentioned in §2(6b).

4. Right to Withdraw from the Agreement

The Consumer has the right to withdraw from a distance agreement without stating a reason and without incurring costs, except as specified in Articles 33 and 34 of the Consumer Rights Act, based on Article 27 of the said Act.
The withdrawal period for a distance agreement is 14 days from the moment of delivery, and it is sufficient to send the withdrawal statement before the deadline expires.
The Consumer may submit a withdrawal statement using the form attached as Annex 2 to the Consumer Rights Act, available as a Return Form, or in another form compliant with the Consumer Rights Act.
The Seller will promptly confirm receipt of the withdrawal statement to the Consumer via email (provided during the agreement or another email indicated in the statement).
In case of withdrawal, the agreement is considered void.
The Consumer must return the item to the Seller immediately, but no later than 14 days from the day of withdrawal. It is sufficient to send the item before the deadline expires.
The Consumer bears the cost of returning the item.
The Consumer does not bear the cost of delivering digital content not recorded on a physical medium if they did not consent to the performance before the withdrawal deadline, were not informed of the loss of their withdrawal right upon giving consent, or if the Seller did not provide confirmation as per Articles 15(1) and 21(1) of the Consumer Rights Act.
The Consumer is liable for any reduction in the item’s value resulting from use beyond what is necessary to ascertain its nature, characteristics, and functionality.
The Seller will promptly, no later than 14 days from receiving the Consumer’s withdrawal statement, refund all payments made by the Consumer, including delivery costs, unless the Consumer chose a delivery method other than the cheapest standard option offered by the Seller, in which case the Seller will not refund additional costs per Article 33 of the Consumer Rights Act.
The Seller will refund the payment using the same method used by the Consumer, unless the Consumer expressly agrees to a different method that incurs no costs.
The Seller may withhold the refund until the item is received back or the Consumer provides proof of its return, whichever occurs first.
The Consumer does not have the right to withdraw from the agreement per Article 38 of the Consumer Rights Act in cases where:

• The item is delivered in sealed packaging that cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;
• The item, due to its nature, becomes inseparably combined with other items after delivery.

5. Warranty

The Seller fully excludes liability toward Customers for physical and legal defects (warranty) under Article 558(1) of the Civil Code.
The Seller is liable toward the Consumer for defects (warranty) under the terms of Articles 556 and following of the Civil Code.
For an agreement with a Consumer, if a physical defect is identified within one year from the delivery of the item, it is presumed to have existed at the time the risk passed to the Consumer.
If the sold item has a defect, the Consumer may:

• Demand a price reduction;
• Withdraw from the agreement;
  Unless the Seller promptly and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or repairs the defect. However, if the item was already replaced or repaired by the Seller, or if the Seller failed to meet the obligation to replace the item or repair the defect, the Seller has no right to replace the item or repair the defect.
  The Consumer may, instead of the Seller’s proposed defect repair, demand replacement with a defect-free item, or instead of replacement, demand defect repair, unless bringing the item into compliance with the agreement in the manner chosen by the Consumer is impossible or would involve excessive costs compared to the Seller’s proposed method, considering the value of the defect-free item, the type and significance of the defect, and the inconvenience to the Consumer of the alternative method.
  The Consumer cannot withdraw from the agreement if the defect is minor.
  If the sold item has a defect, the Consumer may also:
• Demand replacement with a defect-free item;
• Demand defect repair.
  The Seller is obliged to replace the defective item with a defect-free one or repair the defect within a reasonable time and without undue inconvenience to the Consumer.
  The Seller may refuse to fulfill the Consumer’s demand if bringing the defective item into compliance with the agreement in the manner chosen by the Consumer is impossible or would involve excessive costs compared to the alternative method.
  If the defective item was installed, the Consumer may demand that the Seller dismantle and reinstall it after replacement with a defect-free item or defect repair, but they must bear the costs exceeding the price of the sold item or may demand the Seller pay part of the dismantling and reinstallation costs up to the price of the sold item. If the Seller fails to fulfill this obligation, the Consumer may perform these actions at the Seller’s cost and risk.
  The Consumer exercising warranty rights must deliver the defective item to the complaints address at the Seller’s expense; if delivery by the Consumer is excessively difficult due to the item’s nature or installation, the Consumer must make the item available to the Seller at its location. If the Seller fails to fulfill this obligation, the Consumer may return the item at the Seller’s cost and risk.
  The Seller bears the costs of replacement or repair, except as described in §5(10).
  The Seller must accept the defective item from the Consumer in case of replacement with a defect-free item or withdrawal from the agreement.
  The Seller will respond within 14 days to statements based on Article 561(5) of the Civil Code regarding a demand for price reduction, replacement with a defect-free item, or defect repair. The Seller will respond within 30 days (per Article 7a of the Consumer Rights Act) to any other Consumer statement not subject to the 14-day Civil Code deadline.
  Otherwise, the Seller is deemed to have accepted the Consumer’s statement or demand as justified.
  The Seller is liable under warranty if a physical defect is identified within two years from the delivery of the item to the Consumer, or within one year for used items.
  The Consumer’s claim for defect repair or replacement with a defect-free item expires after one year from the defect’s discovery, but not earlier than two years from delivery to the Consumer, or one year for used items.
  If the usability period specified by the Seller or manufacturer exceeds two years from delivery to the Consumer, the Seller is liable under warranty for physical defects identified before the end of that period.
  Within the deadlines in §5(15-17), the Consumer may withdraw from the agreement or demand a price reduction due to a physical defect, and if the Consumer requested replacement or defect repair, the deadline for withdrawal or price reduction begins after the unsuccessful expiry of the replacement or repair period.
  If pursuing one warranty right before a court or arbitration court, the deadlines for other warranty rights are suspended until the proceedings conclude. The same applies to mediation, with the deadline for other rights starting from the court’s refusal to approve a mediation settlement or the unsuccessful end of mediation.
  The provisions of §5(15-16) apply to warranty rights for legal defects, with the deadline starting from the day the Consumer learned of the defect, or if learned through a third-party lawsuit, from the day the ruling became final.
  If the Consumer withdrew from the agreement or demanded a price reduction due to a defect, they may claim damages for entering the agreement unaware of the defect, even if the damage results from circumstances for which the Seller is not liable, including costs of concluding the agreement, collection, transport, storage, insurance, expended efforts (to the extent not benefited from or refunded by a third party), and litigation costs, without prejudice to general damage rules.
  The expiry of any defect identification deadline does not preclude warranty rights if the Seller fraudulently concealed the defect.
  The Seller, if obliged to provide a service or financial compensation to the Consumer, will do so without undue delay, no later than the timeframe provided by law.

6. Privacy Policy and Personal Data Security

The Data Controller is responsible for the lawful processing of personal data, including the rules for collecting, processing, and storing personal data, as well as the Buyer’s rights and the Data Controller’s obligations.
The Data Controller processes Buyers’ personal data based on consent and the Seller’s legitimate interests.
The Data Controller collects and processes personal data only to the extent justified by contractual or legal obligations.
The Buyer’s consent to process personal data is voluntary and can be withdrawn at any time.
For order fulfillment, the following personal data are collected:

• Postal address – necessary for issuing proof of purchase;
• Place of delivery – necessary for addressing the shipment;
• Email – necessary for order-related communication;
• Phone number – necessary for certain delivery types.
  Detailed solutions for protecting personal data related to order placement, as well as shop use before and after ordering, are outlined in the privacy policy.

7. Promotional Codes

We offer promotional codes to our customers via newsletters and marketing campaigns on ligaskrakow.com. Each code has specific usage conditions (duration, discount amount, etc.).
General Usage Rules for Discount Codes:

• Discount codes cannot be combined with other promotions, discounts, or special offers. To apply a discount, enter the promotional code in the designated field during checkout on ligaskrakow.com.
• For issues entering a code, please contact our Customer Service at contact@ligaskrakow.com.

8. Final Provisions

No provision of this regulation is intended to infringe upon the Buyer’s rights. It cannot be interpreted as such; in case of any inconsistency with applicable law, the Seller declares full compliance with and application of that law over the contested regulation provision.
Registered Buyers will be notified of changes to the regulation and their scope via email (to the address provided during registration or ordering) at least 30 days before the new regulation takes effect. Changes will be made to align the regulation with the current legal status.
During order fulfillment and the entire post-sales support period, the regulation accepted by the Buyer at the time of ordering applies, unless the Consumer considers it less favorable than the current version and informs the Seller of their choice to apply the current one.
For matters not covered by this regulation, applicable legal provisions apply. Disputes, if the Consumer agrees, may be resolved through mediation before the Provincial Inspectorates of Trade Inspection or arbitration courts at the Provincial Inspectorate of Trade Inspection. The Consumer may also use equivalent and lawful pre-judicial or out-of-court dispute resolution methods, e.g., via the EU ODR platform or by selecting any authorized entity from the UOKiK register. The Seller expresses intent and agrees to out-of-court consumer dispute resolution.
In the final instance, the matter is resolved by the court with proper jurisdiction.

9. Cookies

The Administrator uses cookies. Cookies are IT data stored on the User’s end device, intended for use on websites. Cookies typically contain the website name they originate from, storage time on the end device, standard login information such as IP address, browser type, language, access times, referral page, and a unique number. The entity placing cookies on the User’s end device and accessing them is the Administrator.
Cookies are used for the following purposes:

• Creating statistics to understand how Consumers use the shop’s websites, enabling improvements to their structure and content;
• Customizing the shop’s content to Consumer preferences and optimizing website use, e.g., recognizing the Consumer’s device type (laptop, smartphone, tablet) and displaying a tailored website;
• Defining the Consumer’s profile to display product recommendations and tailored materials in advertising networks, particularly Google LLC, Google Ireland Limited, and Facebook Ireland Ltd. Cookies enable displaying ads, offers, and promotions based on browsing patterns, ensuring better alignment with the User’s interests. They also limit ad frequency and track campaign effectiveness on other sites. Marketing cookies may also serve this purpose;
• Ensuring Consumers have read the cookie information.
  The Consumer can independently and at any time change cookie settings to determine their storage and access conditions. Limiting cookie use may affect some shop website functions.
  We can distinguish two categories of cookies:
• By Duration:
  • Permanent cookies, stored on the Consumer’s end device for the time specified in the file’s parameters or until physically removed by the Consumer;
  • Session cookies, temporary files stored on the Consumer’s end device until they leave the shop website.
• By Purpose:
  • Statistical cookies for collecting anonymous shop usage statistics;
  • Security cookies to ensure data security and confidentiality;
  • Functional cookies to remember the Consumer’s preferred shop functionalities;
  • Advertising cookies to deliver more tailored advertising content to the Consumer.
    The Administrator collaborates with third parties, particularly social media, for their advertising activities. For this purpose, the Consumer’s browser or other software on their device may store cookies from these third parties to display personalized ads in their services. The third party can directly link a visit to the shop to the User’s profile in their service.
    For marketing purposes, the Administrator uses services from the following entities that apply cookies in the shop:
• Google LLC, Google Ireland Limited
• Facebook Ireland Ltd., Facebook Inc.
  More information on these entities’ cookies is available in their privacy policies. The User can prevent third-party plugins and cookies from loading, e.g., by adjusting browser settings.
  The Consumer’s personal data are shared with service providers used by the Administrator to operate the shop. In particular, data may be transmitted to payment operators (e.g., PayPal, Stripe, or Mollie) for payment processing and to courier companies (e.g., UPS, FedEx, DPD) for product delivery to the specified address. If the Consumer subscribes to the Newsletter or Availability Notification, their email address and preferred language will be shared with Klaviyo.
  Personal data will not be disclosed by the Administrator to other entities, except those with a legal basis, particularly if the data are necessary to perform an agreement with the Consumer.
  The Seller’s servers are located within the European Union. The Consumer’s data may be transferred to countries outside the European Economic Area, all of which comply with required data storage and processing standards for EU citizens.
  The Consumer’s personal data will be stored by the Administrator as long as necessary to fulfill the agreement, and thereafter for the statute of limitations period for claims (regarding agreement performance, e.g., contact details, correspondence records, transaction logs), until the Consumer withdraws consent (where data are processed based on consent), or until the Consumer objects.
  Consent to data processing for marketing purposes or commercial information can be withdrawn at any time by sending an email with withdrawal details to contact@ligaskrakow.com. After withdrawal, the Consumer will not receive marketing or commercial materials from the Administrator. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
  An objection to the processing of personal data by the Administrator can be submitted via email to contact@ligaskrakow.com. After an objection, the Consumer will not receive marketing materials from the Administrator.
  The Consumer has the right to access, rectify, erase, restrict processing of, or object to the processing of their data. For this, the User should contact the Administrator via email at contact@ligaskrakow.com.