HELP
Frequently asked questions
We've gathered answers to the questions we hear most often. Can't find yours? Get in touch.
Orders and delivery
How long does it take to ship activewear from the LIGAS store?
Orders placed Monday to Friday before 12:00 are shipped the same day. Delivery in Poland usually takes 1–2 working days (InPost courier), in Europe 3–5 working days (DPD/GLS/DHL/InPost), and outside Europe 5–10 working days.
How do I check the status of my order in the LIGAS store?
We keep you updated on the progress of your order by e-mail. If you don't receive a message with the status of your order, contact our customer service at contact@ligaskrakow.com. Be sure to include your order number, first name and surname in the e-mail.
How much does delivery of LIGAS leggings and sports bras cost in Poland and abroad?
In Poland, delivery to an InPost Paczkomat locker is free, with no minimum order; the InPost courier costs 9.99 PLN. Europe: DPD/GLS/DHL/InPost courier 50 PLN. United Kingdom: 80 PLN. USA and Canada (UPS/FedEx/DHL): 150 PLN. Other countries: 200 PLN.
Product and sizing
How do I choose the right size of leggings and sports bra – which size chart should I use?
Please refer to our Size Chart. If you have any doubts, contact us at contact@ligaskrakow.com.
Returns and exchanges
How do I return LIGAS products?
Complete and submit the Google Form before sending products back. It is the mandatory first step in the LIGAS return registration process. Enter your order number, email address and returned items.
After submitting the form, send your parcel to Ligas Kraków Sp. z o.o., ul. Lipowa 3D, 30-702 Kraków, Poland. Include a printed order confirmation or other purchase details and mark the returned items. No further approval or RMA number is needed. You pay return postage.
You have 14 days from delivery to notify withdrawal, then 14 days to send the goods back. This process does not restrict your statutory right to give notice in another form.
Can I exchange leggings or a sports bra for a different size or colour?
At the moment we do not offer exchanges of products purchased on the website. If you would like a different product, you can make a return and then place a new order.
How do I make a complaint about LIGAS activewear (leggings, sports bras, tops)?
If you would like to make a complaint about a product you have purchased, follow the steps below:
- Send an e-mail to: contact@ligaskrakow.com. In the subject line, write “Complaint – [Order number]”.
- In the message, describe exactly what problem occurred with the product. Make sure you give us: the order number, the product name and a description of the defect or problem. If possible, attach photos of the product showing the problem.
- Our customer service team will review your complaint within 14 days. If the complaint is accepted, we will let you know about the next steps.